Horizon Scan: Technological Innovations in Social Service Delivery
How can technology be used to create more human-centred social services?
Across the globe, social service systems are grappling with rising demand, limited resources, and increasingly complex needs. In response, a wave of technological innovation is reshaping how support is delivered, accessed, and experienced. From AI-driven decision tools to peer-powered platforms and data ecosystems, these technologies are not only modernising service delivery - they're redefining what’s possible.
This horizon scan explores 34 cutting-edge examples from around the world where technology is being used to create smarter, fairer, and more human-centred social services. It highlights innovations that break down barriers to access, empower people with control over their data, extend the reach of frontline workers, and unlock system-level insights. Each case study is grounded in practical application and points to real-world impact - offering a glimpse into the future of service design and delivery.
While the technologies vary - from mobile apps and chatbots to big data and machine learning - the common thread is their potential to improve outcomes for those who need support most. This horizon scan is intended to inspire policymakers, service providers, designers, and funders to think boldly about the role of technology in building a more inclusive and responsive social service system.
Click here or on the image below to read the horizon scan case studies on technical innovations in social services delivery.
